Here at Speedy CPPSHQ, we like to take on new feedback & criticism, and would like to announce our renewed Service Checks, which we have given a lot of thought into.
Due to recent events, we were forced to review the current guidelines and create massive changes in the way a CPPS is assessed. The new guidelines as follows:
- A newly released server will not be checked if does not state it is out of the development/testing stage – We understand some servers may not be equipped with a full team yet, so we understand that the staff on may be busy with development on the server, so we will not check the CPPS until it is out of it’s beta/testing stage. This applies to any CPPS that specifically does not house moderators, such as CPMV servers.
- AFK penalties scrapped – We understand sometimes a moderator may go AFK for a certain time period. We have decided that it may be unfair to fail a moderator if they are AFK for longer than 10 minutes, so we have removed the penalty in full. If a moderator is online & are afk, the assessor may wait until the moderator has returned or conduct the check at another time.
- PASS/FAIL scrapped – We will not judge the CPPS by a PASS or FAIL basis, but instead now include it’s percentile rating.
- Developers cannot be tested – We will only leave the Service Checks open for moderators.
If an assessor is unable to find a moderator online, throughout the month, a Service Check for that CPPS will not be made, and the CPPS will be skipped for the following month.
As for checks, we have reverted back to our 4 original categories which are:
- Helpfulness – Was the moderator helpful in assisting the user?
- Friendliness – Did the moderator act in a friendly manner?
- Accuracy – Was what the moderator said accurate and match information noted on their website?
- Dedication – Did the moderator go above & beyond and was dedicated in helping the user?
Now our main change,
We have adjusted the way Service Checks are made, with a improved reviewing method.
Each month, a CPPS will be service checked a total of 3 times, each check will be saved and added to the same post, so we can view a Service Check on 3 different occasions. Once all 3 service checks are conducted, the post will then be published, and an overall rating can be made.
Here are some important notes into regards to this new method:
- The same author can not do more than 1/3 Service Checks for that given CPPS, all 3 authors who do the check on that CPPS must be different.
- To remain anonymous, all three service checks will be published under the author “Speedy CPPSHQ”. This will further remove an authors name on the post, so no direct action by the CPPS to that author is made.
- A CPPS requires to have 3 Service Checks completed by the end of the month, if less, the post will not be published until the CPPS has 3. This can moreover be rolled over to the next month.
We have now reworked the Marking Criteria, to fit in with the new guidelines, which can be seen below:
0-1 – The moderator was rude. The moderator showed no signs of friendly behavior.
2-3 – The moderator was somewhat friendly. The moderator showed some signs of being friendly towards the user, but should improve.
4-5– The moderator was friendly. The moderator was sound in friendliness, although they can take further steps to improve.
6-7– The moderator was very friendly. The moderator acted in a very friendly manner towards the user, good work!
8-10 – The moderator was extremely friendly. The moderator was highly friendly to the user, and showed clear signs that they are capable of achieving high marks in this category.
0-1 – The moderator was not helpful. The moderator showed no signs of being able to assist the user.
2-3 – The moderator was somewhat helpful. The moderator assisted the user in someways, but was unable to fulfill the rest.
4-5– The moderator was helpful. The moderator assisted the user, but can take further steps in improving their responses.
6-7– The moderator was very helpful. The moderator assisted the user to a good extent, and has answered all of the users questions.
8-10 – The moderator was extremely helpful. The moderator assisted the user in a very high manner, showcasing that they have the right traits to successfully assist a user.
0-1 – The information provided by the moderator was inaccurate. The information did not match any information on the website, and is seen as inaccurate.
2-3 – The moderator was somewhat accurate. The moderator provided the user with accurate answers, in someways, but was still lacking details.
4-5– The moderator was accurate. The moderator provided accurate responses, but should improve on reading parts of the website to gain a better understanding of the CPPS.
6-7– The moderator was very accurate. The moderator assisted the user to a good extent, and has provided accurate answers to all of the users questions.
8-10 – The moderator was extremely accurate. The moderator provided little to no errors in answers provided.
0-1 – The moderator was not dedicated. The moderator showed no signs of dedication towards the user.
2-3 – The moderator was somewhat dedicated. The moderator showed some signs of dedication towards the user, but could improve.
4-5– The moderator was dedicated. The moderator was sound in dedication, although they can take further steps to improve, by asking further questions.
6-7– The moderator was very dedicated. The moderator acted in a very dedicated manner towards the user, good work!
8-10 – The moderator was extremely dedicated. The moderator was extremely dedicated to the user, and showed clear signs that they are capable of asking further questions, until the point of when the user didn’t require further assistance.
Each category will be scored on the following:
- Friendliness/10 points
- Helpfulness/10 points
- Accuracy/10 points
- Dedication/10 points
Once wrapped, the check will be added together and be rated out of a total of of 40 points. The rating will then be converted to percentage form. At the end of all 3 checks on a CPPS, an overall average of all 3 checks will then be calculated, and will result in an overall average score out of 40 and overall average percentage for the CPPS’ Service rating. Below is an example:
A CPPS scored the following:
- Service Check 1: 39/40 (97.5%)
- Service Check 2: 17/40 (42.5%)
- Service Check 3: 20/40 (50%)
An overall average score for the CPPS (the mean) will result in: 25/40 which is 62.5% for their overall average rating for that month.
This new system is seen to be more fairer on servers and be more affective in assessing the server being tested, as the checks are conducted on multiple occasions by different authors.
On another note, both Service Checks for Matt’s CPPS & CPPS.pw have been revoked and will kick off next month under our new system.
Have any feedback? Let us know!