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Scenario: A user asked are we able to change our passwords?
 Staff Member Rank: Moderator (male)
Helpfulness: 10/10 – The moderator was very helpful.
Friendliness:  10/10 – The moderator was very nice when answering the question.
Accuracy: 10/10 – The moderator gave a full explanation saying you will be able to change your password soon.
 Dedication: 9/10 – The moderator was very into answering the user’s question and gave him a fully answered response.

TOTAL SCORE: 39/40

Comment:  The Moderator was very into the question. Answering it fully telling the user you can’t change passwords right now. The moderator said you can change passwords not now but soon. The moderator seemed to know a lot and what there was to come for changing passwords. Overall I think this moderator is very dedicated when answering user’s questions.

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