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Scenario: A user wanted to know how to get a status under his name.
Moderator: EMILIA
Helpfulness: 0/10 – The moderator was not helpful.
Friendliness: 4/10 – The moderator was somewhat friendly.
Accuracy: 0/10 – The moderator was not accurate.
Dedication: 3/10 – The moderator was somewhat dedicated.
OVERALL SERVICE RATING: 17.5%
Comment: A user was asking another moderator for help, however, that moderator was busy, so EMILIA called the user over and asked what the problem was, when the user told her the problem she told the user a command to use, however, the command did not work and the user was referred to the Xat chat for whatever reason. EMILIA said she would look into it but was then asked by another user for a private chat half way through the conversation, she ignored the user who needed help with the status and went AFK, the user waited 10 minutes but she did not return, EMILIA needs to freshen up on her information and in future be more dedicated to assisting the user.

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