Below are the results for the first service check on iPenguin.
Scenario: Reporting a user for spamming and asking how to become a bigger size and become invisible.
Helpfulness: 9/10 – The moderator was very helpful.
Friendliness: 10/10 – The moderator was very friendly.
Accuracy: 9/10 – The moderator was very accurate.
Dedication: 8/10 – The moderator was very dedicated.
OVERALL SERVICE RATING: 90%
Comment: Jennifer was doing something else and was not focused on moderating, but she wasn’t moderating for a very short time, so she gets a good dedication grade. When the user reported something to the moderator, the moderator was on it straight away and warned the user who was reported by the other player. She was very helpful, and explained the size and invisibility commands very clearly without getting irritated if the user got the commands wrong. The user got the command wrong, she explained the command more clearly and the player finally got it right. This moderator was very accurate, and friendly.
The full list of Service Checks can be found here.