Scenario: A user wanted information on how to change penguin colour and get a rank beneath their name.
Helpfulness: 10/10 – The moderator was very helpful.
Friendliness: 10/10 – The moderator was very friendly.
Accuracy: 10/10 – The moderator was very accurate.
Dedication: 10/10 – The moderator was very dedicated.
OVERALL SERVICE RATING: 100%
Comment: The administrator clearly knew what she was doing. Once asked on how to change penguin colour, she told the user how to do that as well as how to add all of the CPPS’ items in one command. The user then carried on to asking how to get a title/rank below their name, to which Jennifer replied with her exceptional knowledge on how to do so. By this service check, we know that she’s completely dedicated to her job on iPenguin.