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Scenario: A user asked for directions on how to play the CPPS.
Moderator: Hunter/JJ1013/GreatDane
Helpfulness: 0/10 – The moderator was not helpful.
Friendliness: 0/10 – The moderator was not friendly.
Accuracy: 0/10 – The moderator was not accurate.
Dedication: 0/10 – The moderator was not dedicated.
Comment: After asking for help twice, three moderators (out of the 6 users online) did not respond. The user immediately questioned the bad service in-game and was still not answered. A moderator went on to edit their feature preferences instead of helping the user. Judging from this users experience, the moderators do not interact with the users or assist them when they ask for support.

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  1.   March 22, 2016, 8:11 pm

    First of all GreatDane and JJ weren’t the moderators.

  2.   March 22, 2016, 1:54 pm

    This was JJ1013, ex moderator, now.

    we apologize for our inconvenience

    this staff member has been demoted, thank you for the update.

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