Below are the results for the first service check on Desert CP.
Scenario: Asking how to obtain various features such as nameglow, bubblecolor and ringcolor.
Helpfulness: 7/10 – The moderator was helpful.
Friendliness: 10/10 – The moderator was very friendly.
Accuracy: 6/10 – The moderator was accurate.
Dedication: 8/10 – The moderator was very dedicated.
OVERALL SERVICE RATING: 78%
Comment: The moderator was very focused on the task at hand, although this moderator told the wrong commands for bubblecolor and nameglow as well as ringcolor. The moderator finally got the correct commands, but he could not figure out one command. At one point, Mario left for five minutes and asked if the user needed any more help. This moderator was very friendly, but we can’t say the same about the accuracy and helpfulness.
The full list of Service Checks can be found here.