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Service Check 1 
Scenario: A user wanted to know how to get nameglow and namecolor.
Moderator Name: Megan

Helpfulness: 10/10
Friendliness: 10/10
Accuracy: 10/10
Dedication: 10/10

Combined Rating: 40/40
Combined Percentage Rating: 100% 
Comment: Megan immediately noticed the new user and went up to him. She told this user to say !addall, and he proceeded to. The new user then asked how to get nameglow and namecolor, and Megan told him the commands very thoroughly making sure the user knew what he was doing. Without the user asking, Megan then told this user several other commands such as the one for ring color, and how to get a custom colored penguin. Megan put in a lot of dedication and effort into focusing on mainly helping this new user. Way to go, Megan!

Service Check 2 
Scenario: A penguin wanted to know how to obtain custom items.
Moderator Name: Eric

Helpfulness: 10/10
Friendliness: 10/10
Accuracy: 10/10
Dedication: 10/10

Combined Rating: 40/40
Combined Percentage Rating: 100%
Comment: Eric was very helpful, Even after one of his friends were bothering him he asked his friend to wait a few moments while he was helping the penguin. He was very dedicated and helpful. He told the penguin that custom items weren’t able to be obtained yet due to the fact they were still working on them. The penguin was satisfied with the help he got and walked away with a grin on his penguin!

Service Check 3

Scenario: A user wanted to know how to add items, obtain nameglow, and obtain bubble color.
Moderator Name: Saturdaze

Helpfulness: 10/10
Friendliness: 10/10
Accuracy: 10/10
Dedication: 10/10

Combined Rating: 40/40
Combined Percentage Rating: 100%
Comment: Saturdaze was very polite and helpful. She showed the user the commands they needed as well as where to get the colors they wanted. Saturdaze went above and beyond and introduced the user to speed, size, and penguin trails as well. The user left feeling very happy and satisfied. Good work, Saturdaze!

Percentage Summary

Service Check 1 Combined Percentage Rating: 100%
Service Check 2 Combined Percentage Rating: 100%
Service Check 3 Combined Percentage Rating: 100%

Average Score for May’s Service Checks:

Average total rating: 40/40
Average total percentage: 100%

Overall comment: CPPS.pw did a fantastic job this month! Their team is very polite, helpful, and dedicated to their work. Keep up the great work, CPPS.pw!

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