Speedy CPPSHQ

iPenguin – Service Check

Scenario: A penguin wanted to know how to get nameglow and how to use emoticons.
Moderator: Kyla
Friendliness: 5/5
Knowledge: 5/5
Questioning: 5/5
Resolution: 5/5
OVERALL SERVICE RATING: 20
Notes: The moderator did their job very well, being one of the newest recruits to the iPenguin team, she did her research and her answers were spot on. I was very proud of Kyla, being her first day on the job. Even with a few distractions from other players trying to speak and interrupt her, she still did what she was supposed to.
PASS/FAIL: Pass

 

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