Scenario: A penguin wanted to know how to get nameglow and how to use emoticons.
OVERALL SERVICE RATING: 20
Notes: The moderator did their job very well, being one of the newest recruits to the iPenguin team, she did her research and her answers were spot on. I was very proud of Kyla, being her first day on the job. Even with a few distractions from other players trying to speak and interrupt her, she still did what she was supposed to.