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Service Check 1 
Scenario: A user wanted to know how to get nameglow and bubble colour.
Moderator Name: Carly

Helpfulness: 10/10
Friendliness: 10/10
Accuracy: 9/10
Dedication: 8/10

Combined Rating: 37/40
Combined Percentage Rating: 92.5% 
Comment: When I first logged on to the game and made my way to the stadium, I asked if any staff were in the room. A user went up to me and told me that Carly was part of their staff, so I went up to Carly with questions. First, I asked how to get nameglow. She answered my question thoroughly for the most part, but her friends kind of distracted her in the meantime. However, though she spoke to her friends here and there, she stayed focused mainly on helping the user. When I asked how to get bubblecolor, the moderator also provided good and accurate information. Overall, I am very proud with Carly, and I think she did a great job!

Service Check 2 
Scenario: A user wanted name glow, moderator position and a random user to get banned.
Moderator Name:  Logan

Helpfulness: 7/10
Friendliness: 10/10
Accuracy: 8/10
Dedication: 7/10

Combined Rating: 32/40
Combined Percentage Rating: 80%
Comment: A user asked if any mods were in the room, Logan quickly came to the aide of the user. The user asked how to get nameglow and the moderator rank, the user also wanted a random user banned. The user was unreasonable but Logan handled the situation well and was respectful to the user, Logan would of done better to be more precise when telling the user how to get nameglow and he was also a little inactive for parts of the conversation and got distracted with one or two other users, however, overall he was very good :).

Service Check 3

Scenario: A user wanted to learn how to obtain name glow.
Moderator Name:  Klay

Helpfulness: 10/10
Friendliness: 8/10
Accuracy: 10/10
Dedication: 8/10

Combined Rating: 36/40
Combined Percentage Rating: 90%
Comment: Klay was very helpful to the user.  He came right away after the !help command was used.  He explained clearly how to obtain the items, saying that they do give aways or you can buy them.  He even linked me to the manager!  However he was quite frank and blunt with his answers and should have gone into more detail as well.  In the end he welcomed me to the CPPS and left.  Overall he did a very nice job as a moderator!

Percentage Summary

Service Check 1 Combined Percentage Rating: 92.5%
Service Check 2 Combined Percentage Rating: 80%
Service Check 3 Combined Percentage Rating: 90%

Average Score for May’s Service Checks:

Average total rating: 35/40
Average total percentage: 87.5%

Overall comment: The server did an excellent job moderating although the mods could work on their dedication a bit more.  They were very helpful and their mods were for the most part friendly.   I hope to see them continue the great work!

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